Expert-led, multi-level entry
A free expert call places you at one of three levels, so you start where your skills genuinely are, not where you guess they might be.
Programme Brochure
IT Support Career Accelerator
An online IT support programme for every level of experience, from no IT background to a few years in. Start wherever you are, leave interview-ready.
Book a call to find your levelReady to apply? Request your brochure here.
Delivered byEntry2Tech
Your coachAhmed Gurey, senior systems engineer
FormatOnline, with live sessions
Programme overview
What no other programme combines
Interviews as a hiring signal
You are interviewed by independent working engineers, with up to four opinions and an action list after every round.
Real service desk practice
Triage, Active Directory, Entra ID and Microsoft 365 scenarios using fictional users and safe lab environments. No real customer data.
Evidence you keep
Ticket case studies, a simple lab write-up and a CV draft you can walk an employer through. Practice and evidence, not a job guarantee.
The numbers
What we can show, and where it comes from
We only publish figures we can source or that describe the programme itself. Pilot results will be added once the first cohort completes.
44%
of tech workers say they plan to leave their role.
Nash Squared Digital Leadership Report 2025, which surveyed 2,015 technology leaders worldwide.4
independent opinions at most before any recruiter review.
Programme design: interview rounds 1 to 3.1 month
of application guidance after the course ends.
Programme design: CV tailoring, applications and next steps.How it works
One programme, three ways in. Every learner leaves interview-ready.
Everyone starts with a free expert call. It decides which level fits you.
Foundation
New to IT → Service desk ready
“I want to get into IT but I don’t know where to start.”
Mentorship in service desk basics, ticket handling and communication, so you are ready for the interview rounds.
Interview Ready
Some knowledge → Confident interviewee
“I know the basics but interviews make me nervous.”
Mock interviews with working engineers, with an action list after each round and a different interviewer each time.
Recruiter Ready
Qualified → Vetted candidate
“I’m ready. I want the right people to see my profile.”
Two independent expert opinions in the first interview can take you straight to recruiter network review.
Register and book
Complete the interest form, then choose a free intro call time.
Expert assessment
A senior engineer interviews you and places you at the right level.
Train or interview
Not ready yet? Complete mentorship. Ready? Move to the interview rounds.
Recruiter network review
If you pass, you are put forward for review by recruiters who place people.
If a round doesn’t go well: you get a list of actions to apply, then retry with a different interviewer. If you don’t pass the third interview, a support programme follows. Recruiter introductions may be shared but are never guaranteed.
Curriculum
Six weeks. Real support scenarios. Evidence you can explain.
Each week has a live session, guided practice and an example you keep. Tasks use fictional users and safe practice environments.
Get ready to talk about your skills
- Live session
- Translate existing experience into service desk language. Practise triage, priority, troubleshooting notes, escalation and customer updates.
- Guided practice
- Work through ticket scenarios and record the issue, checks, resolution or escalation, and update to the user.
- Keepable evidence
- First ticket case studies and a draft CV/profile.
On-premises account support with Active Directory
- Live session
- Explore domains, organisational units, users, groups and Group Policy through a small lab design.
- Guided practice
- Build or follow a small Windows Server lab, practise account and group tasks, and apply a basic policy.
- Keepable evidence
- A short setup guide, simple diagram and documented account-support case.
Cloud account support with Entra ID and Microsoft 365
- Live session
- Learn the first-line concepts behind identity, sign-in, roles, groups and common access checks.
- Guided practice
- Investigate a fictional access issue, write down your checks, and decide when to resolve or escalate.
- Keepable evidence
- A cloud support case study with clear checks, actions and outcome.
Bring your evidence together
- Live session
- Practise explaining your decisions, communicating with a user and describing when you would escalate.
- Guided practice
- Refine your case notes and prepare a short walkthrough of your portfolio.
- Keepable evidence
- A polished set of examples and a realistic next-step application plan.
Mock interview with a working engineer
- Live session
- Sit a scored mock interview and receive a written action list.
- Guided practice
- Apply the actions, rehearse your answers and tailor your CV to the roles you want.
- Keepable evidence
- A scored interview record and an updated CV.
A second opinion and your application plan
- Live session
- Repeat the interview with a different interviewer and compare the feedback.
- Guided practice
- Set up your application tracker and plan your weekly applications.
- Keepable evidence
- A completed application tracker and a recruiter-ready profile.
- Windows Server
- Active Directory
- Group Policy
- Entra ID
- Microsoft 365
- Ticket triage
After the six weeks: for one month Ahmed is your point of contact for application guidance, CV tailoring and next steps. We are also building a wider network of recruiters and hiring contacts, with introductions shared as relationships develop.
Fees
Clear fees for every level
Your intro call is free and decides which level fits you, and the pilot cohort is free while we test the programme. Standard prices will apply to later cohorts.
Foundation
£299
Free for now
Pilot cohort. Up to 6 weeks of mentorship plus scored mock interviews.
Interview Ready
£199
Free for now
Pilot cohort. Mock interviews, action lists and CV work.
Recruiter Ready
£149
Free for now
Pilot cohort. Expert vetting and review.
Included in the pilot: live sessions, guided practice, scored mock interviews, written action lists, an application tracker and one month of post-course guidance. Pilot places are limited to small cohorts of 8 to 10. [Add the pilot end date.]
Your coach
Learn from a working systems engineer
I’m Ahmed, founder and coach at Entry2Tech. I started on the service desk and now work as a senior systems engineer. I built this programme to make the first steps into IT support practical and clear.
- Microsoft Certified: Azure Fundamentals (Dec 2024)
- Cisco Certified Support Technician Networking (Jun 2025)
This programme does not award a university or accredited qualification.
“A real talent for making complex technical issues easy to understand.”
Erve Bayette, NOC & Infrastructure Consultant, Wanstor
“Always keen to find solutions.”
Aaron Pathay, Technical Voice & Collaboration Analyst, The Salvation Army
Applications are open
Get the programme brochure
Complete the short form and we email your brochure straight away. It includes:
- Full curriculum and all three levels
- How level placement works
- Fees, intake dates and payment options
- How to book your intro call
- What we do and don’t promise
Get more info
Complete the form to receive details on curriculum, fees and how it all works. You’ll be taken to your brochure on submission.
Prefer to talk first? Book a free call with Ahmed.
Frequently asked questions
Common questions
How does level placement work?
Before you start, you take a free intro call. A senior engineer asks about your experience and places you at the level that fits.
What are the entry requirements?
[Add your requirements, for example minimum age, right to work in the UK, and a computer with internet access.]
Is there a certificate?
No. This programme does not award an accredited qualification. You leave with evidence of what you did: ticket case studies, a lab write-up and a CV draft.
How is the programme delivered?
Online, over six weeks, with a live session each week and guided practice in between. [Add days, times and weekly hours.]
What are the programme fees?
The pilot cohort is free while we test the programme. Standard prices for later cohorts will be £299 for Level 1, £199 for Level 2 and £149 for Level 3. [Add the pilot end date.]
What if I don’t pass an interview?
You get a list of actions to work on, then retry with a different interviewer. A support programme follows after the third interview.
Do you guarantee a job or an interview?
No. We provide practice, evidence, honest feedback and guidance. Recruiter introductions may be shared but are not guaranteed.
How is this different from a self-paced course?
Self-paced courses teach content. Here you are assessed and coached by working engineers, and you leave with evidence of what you did.
I’m not sure which level is right for me. What should I do?
You don’t need to know in advance. Book a free call and we’ll place you.